REGULAR PRICED ITEMS
Returns and exchanges will be accepted within 14 days of the delivery date for a full refund to the original form of payment. We will process the refund within 3 business days after receiving your package back at the shop.
Items must be in new, unused, resealable condition in their original packaging to qualify for a refund. Original shipping fees are non-refundable.
All sale items are final sale and will not be eligible for return.
HOW TO RETURN AN ONLINE ORDER:
For Canada Online Returns:
Canada orders are eligible for a flat rate restocking fee of $15 USD which will be deducted from the refund once the items have arrived back in our possession.
Simply contact our customer care team at firstname.lastname@example.org with the reason for the return and you will be given a Return Authorization Number (RA number).
Once your return has been authorized and you have your RA number, you will be provided a link to create a return shipping label via USPS. Fill out the details, print out the label, and place it on the box containing the item(s) you wish to return.
Carefully package the item(s) ensuring they cannot move around and have a buffer between them and the walls of the box. Items damaged in transit are no longer eligible for a refund.
Please write your RA number on the outside of the box and drop it off at your local US Post office.
Once we receive the returned items back at the shop, we will ensure they meet our aforementioned requirements. Once the return is approved, we will process the refund – minus the $15 restocking fee – back onto your original method of payment. You will see this transaction reflected on your bank statement within 1 – 7 business days.
If you have opted for an exchange due to preference, the aforementioned return polices will be followed. We ask that you kindly place a new order for your preferred item, let us know the new order number, and we will prioritize it for same-day shipping. We will proceed with refunding the original purchase within 3 business days of receiving it back at the shop in new, unused condition.
All international orders are final sale and are not eligible for a return or exchange.
DAMAGED, DEFECTIVE OR INCORRECT ITEM
If your order or anything in it has arrived damaged, defective or if you’ve received an incorrect item, please contact us at email@example.com within 48 hours of delivery with photos of the item(s), box, and the packaging. We will take care of the rest!
LOST OR DAMAGED PARCELS, INCORRECT OR INCOMPLETE DELIVERY ADDRESS
Sorry! We cannot be held responsible for damages, delays, lost parcels and/or additional charges incurred by USPS, Fedex or UPS during shipping. It is the responsibility of the customer to ensure that a proper shipping address is provided when placing an order. Items returned to sender due to an improper or incomplete address will be the responsibility of the customer.